Last updated: 17 October 2026
This Privacy Policy explains how DGM Supplements collects, uses, shares and protects personal data when you visit our website, create an account, place an order or contact us. It applies to our main website, online shop and related digital services.
By using the website or providing your data, you acknowledge that you have read this Policy. We process personal data in accordance with applicable laws, including the EU General Data Protection Regulation where applicable and the data protection laws of the customer's country where applicable.
1. Who is responsible for your data
The data controller is:
Firma Daraghma e.K.
Ordensmeisterstraße 15–16
12099 Berlin
Germany
This entity is referred to in this Policy as DGM, we, us or our. You may also contact us through the Contact Us page on the website.
2. Personal data we collect
- Identity and contact data, such as your name, email address, telephone number, billing address and delivery address.
- Account data, such as login information, order history, wishlist, language and currency preferences.
- Order and transaction data, such as products, quantities, order value, discounts and payment, shipping, return or complaint status.
- Limited payment information received from the payment provider, such as transaction status, reference and payment method. We do not normally store complete payment card details when these are processed by an independent payment provider.
- Delivery and tracking data required to ship orders through DHL or another approved carrier.
- Customer service communications sent by email, contact form, WhatsApp or social media.
- Technical data, such as IP address, device and browser type, operating system, visited pages, visit times, referral source and cookie identifiers.
- Marketing and preference data, including marketing consent and engagement.
- Reviews or other content you voluntarily submit where this feature is available.
Please do not send sensitive health information through website forms or WhatsApp. If you contact us about a health condition or medicine, we will process the information you provide only as necessary to respond. Our response is not a diagnosis or medical advice.
3. How we collect data
- Directly from you when you create an account, order, pay, subscribe to communications or contact us.
- Automatically when you use the website through cookies and similar technologies.
- From service providers, including payment providers, DHL, hosting providers and analytics or advertising services, subject to your settings and applicable law.
4. Purposes and legal bases
- To process orders and manage accounts, payments, delivery, tracking and after-sales support, as necessary to perform our contract with you.
- To verify transactions, prevent fraud and protect the website and systems, based on legitimate interests and legal obligations.
- To respond to questions and complaints and improve customer service, to perform the contract or pursue legitimate interests.
- To comply with accounting, tax, regulatory and lawful authority requirements, as required by law.
- To analyse website performance and improve our products and user experience, based on consent where required or legitimate interests where permitted.
- To send offers and news, with your consent where required. You can unsubscribe at any time.
- To deliver, measure and retarget advertising through platforms such as Meta, with consent where required.
5. Payments
Payments are processed by one or more payment service providers. A payment provider may collect card or digital-wallet details and verification or anti-fraud information under its own privacy notice. DGM normally receives limited transaction information, such as payment success or failure, transaction reference and amount.
Berliner Volksbank – IBAN: DE32 1009 0000 3092 0410 09
6. Cookies, analytics and advertising
The website uses cookies and similar technologies for essential functions such as cart, language, currency and login preferences, and to measure performance, understand usage and deliver advertising where consent is provided. The current setup includes Google Analytics 4 through Google Tag Manager and Meta Pixel.
The cookie notice should allow users to accept or reject non-essential cookies and change their choices. You can also control cookies in your browser, although disabling essential cookies may affect website functions. Please see the Cookie Policy when it is published on the website.
7. Who we share data with
We share personal data only as necessary with the following categories:
- Website, shop, database, hosting and technical support providers.
- Payment providers, banks and fraud-prevention services.
- DHL or other shipping, customs-clearance and tracking providers needed to deliver your order.
- Email, customer service and WhatsApp providers when you use those channels.
- Google, Meta and other analytics or advertising providers, subject to consent and cookie settings.
- Professional advisers and public, regulatory or judicial authorities where required by law.
- A party involved in a business sale or reorganisation, subject to appropriate confidentiality safeguards.
We do not sell your personal data for money. Service providers may use data only to provide the agreed service, unless they act as an independent controller under their own privacy terms.
8. International data transfers
DGM operates from Germany and serves customers in the Arabian Gulf and other countries. Personal data may therefore be transferred between your country, Germany and countries where service providers operate. Where required, we use safeguards such as adequacy decisions, standard contractual clauses or comparable contractual and security measures.
9. Retention
We retain personal data only for as long as necessary for the purpose for which it was collected, to manage the customer relationship, comply with legal, accounting and tax obligations, resolve disputes and prevent fraud. Retention periods vary by data type and legal requirement. When data is no longer needed, we securely delete or anonymise it unless the law requires a longer period.
10. Security
We use appropriate technical and organisational measures to protect personal data from unauthorised access, use, alteration, disclosure or loss. However, no electronic transmission or storage method is completely secure, and absolute security cannot be guaranteed.
11. Your rights
Depending on applicable law, you may have the right to:
- Request access to your personal data and obtain a copy.
- Correct inaccurate data or complete incomplete data.
- Request deletion or restriction of processing where legally available.
- Object to certain processing, including direct marketing.
- Withdraw consent at any time without affecting earlier lawful processing.
- Request data portability where provided by law.
- Lodge a complaint with the competent data protection authority in Germany or your country, where available.
To exercise your rights, contact us using the privacy email above. We may request reasonable information to verify your identity. Some rights are subject to legal exceptions.
12. Marketing
We send marketing communications where an appropriate legal basis exists. You may opt out at any time through the unsubscribe link or by contacting us. We may continue to send necessary service messages, such as order, payment and shipping confirmations, because these are not marketing messages.
13. Third-party services and links
The website may link to WhatsApp, social media, payment services or other websites. These providers process data under their own privacy notices. DGM is not responsible for the privacy practices of independent websites or services.
14. Children's data
The website is not directed to minors and we do not knowingly collect their personal data. If we learn that we collected a minor's data without legally required consent, we will take reasonable steps to delete it. A parent or guardian may contact us with concerns.
15. Changes and contact
We may update this Policy when our services or legal requirements change. We will publish the updated version on the website and revise the effective date. We may provide an additional notice when a change is material.
For privacy questions or requests, contact us at:
Firma Daraghma e.K.
Ordensmeisterstraße 15–16
12099 Berlin
Germany